By Kate Cash
Being in control is the most important factor when it comes to a happy client relationship. Demand on IT Administrators and departments change as technology evolves, but being in control is an achievable constant that your IT support company can provide.
Here are the main ways you can stay in control of your IT:
Managed Service
There are many reasons why small to medium sized companies and organisations are making the transition from standard ad-hoc support contracts to managed services, with the primary reason being they understand the importance of keeping their systems and staff productive.
In many organisations one person has become the default 'IT Manager', taking on a number tasks as well as their contracted tasks. In the current challenging times it is important for businesses to focus on customer related, revenue generating tasks.
Managed Service gives the client piece of mind that their networks are proactively monitored on a 24x7x365 basis, with a single point of contact for all network issues as and when they occur. All of these issues are dealt with under defined service levels, with known fixed costs.
Controlled Costs
Depending on your preference, you can regulate your IT Support costs by choosing carefully between a pay as you go contract with capped hours and a Managed Services IT Support contract. Managed Service have defined services levels and costs that can be broken down into manageable monthly payments. Costs are calculated on your business size and technology usage therefore the service levels are neatly tailored to your requirements.
Controlled Response
Times Providing a reliable and professional service is at the core of a quality IT service. That's why investment in refining service quality with a strong emphasis on providing an urgent and accurate response is the most effective way to manage a long term client relationship. Service Level Agreements should promise and deliver simple and effective access to IT engineers or case logging portals, transparent escalation processes and rapid response times, with 100% SLA continually met.
You're Covered
As demand for the way we communicate and access data changes, so does the technology. Notably in back-up and security solutions that are essential in keeping your business performing to the highest standards. A range of email and internet security solutions and disaster recovery options to suit budgets, protection levels and recovery urgency is critical to affording client peace of mind.
IT Experts
Different companies have different needs which is why investment in partnerships and achieving accreditations of the major world-leading solution vendors is at the core of being able to deliver the right solution tailored to fit client requirements.
IT Support is for Everyone IT can be overwhelming, and choosing the right Business IT Support supplier can be a daunting task. The smaller the organisation, the more choice there is, and longer you can spend finding the right solution. The side-effect of poor IT support can be very costly and reputations of underperforming suppliers will travel.
As a leading provider of IT Support in Milton Keynes, Mirus IT Solutions value and protect the trust businesses of all size and industries place on us to deliver first class services and solutions and we are delighted that 96% of our clients would recommend Mirus IT Solutions to another.
Article Source: http://EzineArticles.com/?expert=Kate_Cash
http://EzineArticles.com/?How-to-Get-the-Best-IT-Support&id=7733950
0 comments:
Post a Comment